Standard

FAQ

• What time is the check-in and check-out? Is it possible to leave the room and use other hotel services?

  Estimated check-in time is 15:00, check-out time is 12:00. Yes, it is possible, things can be left in the luggage room of the hotel, as well as use the hotel restaurant and additional services.

• Is it possible to leave your luggage if you arrive before the check-in time before 15:00?

  Yes, of course, the hotel has a free 24-hour luggage room.

• Is early check-in possible for an additional fee?

  Yes, you can book in advance 1 night before the arrival date to ensure that you stay in the room upon arrival.

  In case of unexpected early arrival, the administrator can check in at no extra charge from 06:00 a.m. only if there are clean rooms available for the room category you have booked.

• Is it possible for two people to check in using the same passport? Why do I need the original document when checking in, since I have a copy? Is it possible by rights?

  No, you can't move in together with more than one passport. The hotel is obliged to register each guest with the relevant authorities, therefore, check-in is possible only if the guest presents the original identity document, the list of which is strictly regulated by law: for Russian citizens under the age of 14, a birth certificate, then the original Russian passport, driver's license or passport.

  *according to Decree of the Government of the Russian Federation No. 1912 dated November 27, 2025 "On Approval of the Rules for providing Hotel Services in the Russian Federation", Decree of the Government of the Russian Federation No. 713 dated July 17, 1995 "On Approval of the Rules for Registration and De-registration of Citizens of the Russian Federation at their Place of Stay and Place of Residence within the Russian Federation and the List of Persons Responsible for receiving and transferring to the registration authorities documents for registration and de-registration of citizens of the Russian Federation at their place of stay and place of residence within the Russian Federation" and Government Decree No. 9 of 15.01.2007 "On the Procedure for Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation".

• Why do administrators need passport data? Is it possible not to leave a copy of your passport?

  See paragraph 5 above. Yes, you don't have to leave a copy at the reception, the administrator will enter your passport data into the system manually. In this case, your check-in will take a little longer than usual.

• What accounting documents can I get upon departure?

  If you paid through a travel agency or booking website, all documents are provided by the travel agency /aggregator website.

  If you paid at the reception – the originals of the receipts, the act of work performed, if necessary, the administrator can make an additional certificate on the letterhead with a seal.

  If you paid on the hotel's website – an act of completed work, a certificate on letterhead, if necessary. An electronic receipt from the hotel's website will be sent to your email address.

  If your accommodation was paid for by a company (a legal entity directly to the hotel), you can also receive the invoice and certificates at the reception.

• What is included in the room rate, what can I use?

  It depends on your rate, usually it is accommodation and "buffet" breakfast. And also, at any rate, you can use free Wi-Fi in the room and throughout the territory, a luggage room, safe deposit boxes at the reception, an ironing room, all accessories in the room, and service products. Full information can be clarified at the reception.

• What does it take to move in with a child?

  When checking in, you must have an original birth certificate for up to 14 years old, and an original Russian passport for older children.

• Is it possible with an animal? Is it possible to live with a cat?

  Unfortunately, due to the specifics of the hotel, pets are not allowed.

• Can I invite my friends to my room?

  Yes, of course. If guests stay in the room after 23:00, you will need to register the guest using the original passport and pay for additional accommodation in the amount of 1,500 rubles.

• Is there an internet connection in the hotel?

  Yes, it is possible to connect to the ustahotels network for free in all rooms and throughout the territory. Additional registration is required in your browser by phone number via SMS or call code*.

  *in accordance with Federal Law No. 126 "On Communications" dated July 07, 2003

• Why can a room of the same category cost differently on different days?

  The principle of dynamic pricing is applied in many companies around the world and means that the price adapts to the level of demand. Therefore, depending on the number of events in the city, the hotel's workload and other factors, the room rate may vary on different days. You can see the current price on the hotel's website or check it by phone.

• Can the hotel cancel my booking?

  In case of non-guaranteed booking (i.e. without advance payment), the administrator contacts the guests 1 day before arrival and on the day of arrival before check-in time at 15:00 using the phone number provided at the time of booking to confirm arrival. According to the rules of the hotel, if the administrator could not reach the guest, in case of high load, the non-guaranteed reservation may be canceled. If necessary, you can call the reception yourself 1 day before arrival and confirm your reservation.